Wednesday, October 30, 2013

SCCM 2012 Client Troubleshooting

In an earlier post I put up a script to re-install the SCCM client and rebuild the repository.  Sometimes the problem is a little bit deeper.  Here is a sticky dump of all the problems / solutions that I have come across.

NOTE: I can't guarentee these will work in your environment, or even break stuff.  But from my experience this has all been successful for me.

If the SCCM 2012 client won't install

Client.MSI.log Error 8004100E stating "Setup was unable to compile the file discoverystatus.mof <someFile> <someError> 8004100E"

Repair the Microsoft Policy Platform as follows.  REF: Technet Forums, though I modified it.

1) Open an elevated command prompt.
    NOTE: I'm usually doing this in a remote command line which works fine.
2) cd "c:\Program Files\Microsoft Policy Platform"
3) net stop winmgmt /y
4) for %i in (*.dll) do regsvr32 /s %i
5) net start winmgmt
5) for %i in (*.mof) do mofcomp %i
    NOTE: there will be some errors, the most important success is ExtendedStatus.mof
6) for %i in (*.mfl) do mofcomp %i
    NOTE: there are typically no mfl files to comp
7) Re-run ccmsetup.exe

CCMSetup.log Error 80070643 preceeded by "The current version of Microsoft Policy Platform is already installed.  Setup will now exit"

Manually uninstall Microsoft Policy Platform

1) Open an elevated command prompt.
     NOTE: I'm usually doing this in a remote command line which works fine.
2) cd "c:\Program Files\Microsoft Policy Platform"
3) msiexec.exe /x MicrosoftPolicyPlatformSetup.msi /qn /l* mpp.log
4) Re-run ccmsetup.exe

Setup log hangs for more than 20 minutes.  Technically it's the ccmsetup service that hangs.  This is probably unique to our environment but if you use McAfee products:

1) Log onto the machine (remote is fine)
2) Right click McAfee in the taskbar and select Update Secuirty
3) Bounce the box and re-run ccmsetup.
If the client is installed but not working

Check the locationservices.log
1) Does it know who it's MP is?  If not troubleshoot MP issues

Site Boundary Issues
1) Check the IP of the machine against the boundaries.  Adjust boundaries if you missed a scope.

Grabbing an old site code? Noticed this after 2007 to 2012 upgrade.
1) Open an elevated command prompt
2) cd c:\windows\system32\GroupPolicy\Machine
3) delete the .pol file
4) gpupdate /force

ForgotThe.log Error 80041002 stating '(WBEM_E_NOT_FOUND)
1) see Microsoft KB

Check Impersonation Rights
1) Open local policy
2) Windows --> Security Settings --> Local Policies --> User Rights Assignment
3) "Impersonate a client after authentication" should include SERVICE
     NOTE: Be nice to your IA guy, validate this with them agains their standards

Updates don't work

Is the update you're not compliant with deployed? (duh, I know.  But I've done it)
1) Look in the built-in report 5. Compliance for a specific system
2) In the console open Software Updates --> all Software Updates
3) search for the KB, and check the Downloaded and Deployed columns
Is it getting the policy?
1) Get the UpdateID from the SCCM Console
2) Use PolicySpy to see if it's listed
     NOTE: using PolicySpy is outside the scope of this post.  Google it unless I write about it later.

WindowsUpdate.log Error 800736b3 (Assembly Not Installed)
NOTE: I'm not going to lie, this is almost always a fatal error.  Rebuilding the box should be considered.  But you can try any or all of the following:

1) Uninstall parent software, i.e. if it's a Office patch, reinstall Office.  I've seen this work for .Net as well.
2) Run the System Update Readiness Tool from Microsoft
3) Run SFC.exe /scannow (takes 15 minutes~ish)
4) Rebuild the Software Distribution folder
  a. Stop Windows Update
  b. Rename the c:\windows\softwaredistribution folder
  c. Start WUA back up, it'll rebuild softwaredistribution
5) Repair WMI
  a. (Best)Run WMIRepair.exe /cmd (packaged in R Zanders SCCM Client Center)
  b. the light version:

  Set WMI service to disabled, and stop
      cd /d %windir%\system32\wbem
      for %i in (*.dll) do RegSvr32 -s %i
      for %i in (*.exe) do %i /RegSvr32
      cd /d %windir%\syswow64\wbem
      for %i in (*.dll) do RegSvr32 -s %i
       for %i in (*.exe) do %i /RegSvr32
   Set WMI to Auto and start
       cd /d %windir%\system32\wbem
       for %i in (*.mof) do mofcomp %i
       for %i in (*.mfl) do mofcomp %i
       cd /d %windir%\sysWoW64\wbem
       for %i in (*.mof) do mofcomp %i
       for %i in (*.mfl) do mofcomp %i

6) Repair MSIExec
    a. CD %windir%\system32
    b. attrib -r -s -h dllcache
    c. ren msi.dll msi.old
    d. ren msiexec.exe msiexec.old
    e. msihnd.dll msihnd.old
    f. Reboot
    g. Net stop msiserver
    h. Msiexec /unregister
    i. Msiexec /regserver
    j. Regsvr32.exe /s %windir%\system32\msi.dll
    k. Net start msiserver
7) If you got this far, rebuild the box.

ForgotThe.log 800F081F
NOTE: I haven't seen this but reading blogs it looks pretty popular right now
1) Microsoft

WUAHandler.log and/or UpdatesDeployment.log and/or UpdatesHander.log Error 800F0902
1) Uninstall impacted application (Office, .Net, etc) from Control Panel
    a. If that fails use the MS Fix It
2) Reset the Windows Update components. NOTE: Long process, I put it at the bottom.
3) Run the System Update Readiness Tool from Microsoft
4) Re-run Windows Update NOTE: you can use WMIC commands from My Blog, use 108 and watch the UpdatesStore.log
5) If it's still not working, hit it with a SFC.exe /scannow (15 minutes or so run time)
6) If you got this far, rebuild the box

ForgotThe.log 80040154 stating that the Class is not Registered
1) Make sure the Trusted Installer Service is set to Auto and Started

CBS.log Error 8004A029
1) Open regedt32 NOTE: Standard disclaimer on Reg Edits, back up your stuff, you might lose it
2) GoTo HKLM\System\CurrentControlSet\Control\Network\MaxNumFilters
3) change the value to 14, or just delete it (the max max filters is hard coded by Win7 to 14)

WUAHander.log 800B0109  REF: Tom Popov
1) Modify GPO (under Windows Update) to "Allow signed updates from an internet Microsoft Update Service Location"

UpdatesDepoyment.og 87D00622 stating "Failed to trigger installation of Software updates"
NOTE: might be related to UpdatesHander.log error 80041033 'RequestTaskStart Failed"
1) Do the full client and WMI rebuild from My Blog

ForgotThe.log Error 87D0070C stating Software Execution Timeout
1) Re-run from Software Center

ForgotThe.log Error 1719 stating The Windows Installer Service Could Not Be Accessed, the Windows Installer Is Not Correctly Installed
1) Open regedt32 NOTE: Standard disclaimer on Reg Edits, back up your stuff, you might lose it
2) GoTo HKLM\System\CurrentControlSet\Services\MSIserver\WOW64 (if you're on 64-bit)
3) Right Click WOW64, then modify set value data to 0 (hex)
4) Bounce the box

ForgotThe.log Error Forgot stating "The Windows Installer Service could not be accessed"
1) Try the 1719 fix above first, I think they are related
2) Microsoft reference

MSIExec Crashes
Noted in the Application Event Log:

Faulting application name: msiexec.exe, version: 5.0.7000.0, time stamp: 0x49432105
Faulting module name: ntdll.dll, version: 6.1.7000.0, time stamp: 0x49434898
Exception code: 0xc0000005
Fault offset: 0x00000000000ebbaa
Faulting process id: -----
Faulting application start time: 0x01c979451ba01943
Faulting application path: C:\Windows\System32\msiexec.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

1) Open regedt32 NOTE: Standard disclaimer on Reg Edits, back up your stuff, you might lose it
2) GoTo HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
3) Rename MachineThrottleing to _MachineThrottling
3) Delete the DisabledSesssions key NOTE: make sure it's backed up....

HOW TO Reset Windows Update Components
NOTE: Linewraps on steps 8 & 9
1 ) open an elevated command prompt
2 ) net stop bits
3 ) net stop wuauserv
4 ) Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
5 ) Ren %systemroot%\SoftwareDistribution\DataStore *.bak
6 ) Ren %systemroot%\SoftwareDistribution\Download *.bak
7 ) Ren %systemroot%\system32\catroot2 *.bak
10) cd /d %windir%\system32
11) for %i in (*.dll) do RegSvr32.exe –s %i
12) netsh winsock reset
13) netsh winhttp reset proxy
14) net start bits
15) net start wuauserv

Other References
Hotfixes for WMI:

Misc Client Troubleshooting

No comments:

Post a Comment